Updated 9th September 2016
1.Introduction & Who We Are
The website www.winpredict.com (the " Website"), including its mobile, tablet and any other form of presentation are operated, controlled and fully owned by UK registered company Winpredict Ltd. of 20-22 Wenlock Road, London, England N1 7GU (" WinPredict").
1.1 Together, the Website and the betting App are collectively defined herein as the "WinPredict Services" or "Services".
4.Information we may collect about you
4.1 We collect information about you during the account registration process for any of our Services. Generally, we will collect the following information, your name, postal address, e-mail address, phone number and any other mandatory details as might be requested from you for the purpose of account registration and/or continued use of our Services.
4.2 We may also collect and process the following data about you during the course of your use of our Services:
a) if you contact us, we may keep a record of that correspondence;
b) your entry details for a competition or promotion;
c) details of your visits to our Services and the resources and webpages that you access including, without limitation, traffic data, location data and other communication data (including IP address). We do not extract any personal information (e.g. email address or name) that may be in a web browser’s user preference file;
d) technical information relating to the device that you use to access our Services;
e) information and communications on forums on the Websites, including chat rooms and message boards;
f) information we collect using cookies stored on your device about how you use our Services and/or selected third party websites. For more information on cookies please refer to section 8 below;
g) where you communicate or share information with Us or other users of our Services through player forums, message boards, profile comments, in-game challenges and chat messaging with game operators or other users;
h) your telephone conversations may be recorded both to assist us in training and in quality management, and to allow for the speedy resolution of queries and we will notify you at the time if we intend to record your telephone conversation; and
i) your betting, gaming, payments and other account transactions – these are routinely analysed so as to assist us in improving the Services we provide to you.
You acknowledge and consent to the recording and retention of such information for these purposes and your confirmed use of our Services will constitute your consent to the processing of such information.
4.3 Our Services are not intended for individuals under the age of 18 and we do not knowingly record or retain any personal information from such individuals. In the event that we inadvertently gather personal information in relation to a minor, we will take all reasonable measures to promptly close any relevant accounts and delete any information from our records with a reasonable time.
5.How we use your information
5.1 The information that we collect is used by Us in order to process your transactions and requests and for any other purposes set out herein. This processing includes, in certain circumstances, the transfer of your information to our third party data processors who assist with the performance of certain Services or elements thereof. Your information may be processed in the following ways:
a) for the provision of betting services;
b) to help identify you;
c) to verify your age and accuracy of your registration details, including disclosure of such information to third parties e.g. financial institutions and third party reference agencies;
d) to serve appropriate and tailored marketing material and content via SMS, email, phone, push notification, post or otherwise, in accordance with your marketing preferences;
e) to help diagnose system problems and to administer our Website;
f) to gather broad demographic information about you;
g) to monitor and improve our Services;
h) to carry out customer research, testing and analysis;
i) to carry out risk management;
j) to detect and report fraud, cheating and money laundering; and
k) to enable us to comply with any legal or regulatory requirements.
6.Our Facebook App and Facebook Login – Use, sharing and notification of your information
6.1 As with any social network, please be aware that our Facebook App involves the sharing of certain data with the rest of the community in that network. By using the Services you expressly consent to the transfer of such data.
6.2 For users of the Facebook App we may also collect and process, as allowed by you through the Facebook App authentication process, certain additional information from Facebook, including:
a) Your first and last name;
b) Your profile picture or its URL;
c) Your user ID number, which is linked to publicly available information such as name and profile photo;
d) The user ID numbers and other public data of your friends;
e) The login email you provided to Facebook when you registered;
f) Your physical location and that of your access devices;
g) Your likes and your friends likes;
h) Your gender; and
i) Your date of birth.
6.3 For users of the Facebook App we may also share or notify your information, as authorized by you through the App and Facebook settings, through a number of features within the App and via auto-posting to your Facebook profile. The App may restrict the quantity of notifications that are posted on a daily basis so each Facebook App activity may not automatically be posted to your profile. Notification types will include, but are not limited to:
a) Bet placement (including those where a free bet is used);
b) Bet win (including single and multiple bets);
c) Challenges submitted, won and lost;
d) Which predictors you follow;
e) New predictors
6.4 We consider elements of the data outlined in 6.2 and 6.3 above to be public information, which may be accessed by the rest of the community, including your friends, predictors, followers or other users of the Facebook App and our Services. However, we also treat certain other information as private, which will never be visible or accessible to the rest of the community.
6.5 Any user of the Facebook App or our Services can choose to follow you. Where someone chooses to follow you, you will receive an individual notification to this effect within the Facebook App. You do not have the ability to restrict or control which individuals are permitted to follow you. Your followers, friends and other users of the Facebook App will have the ability to access your Facebook App profile and public information including details of challenges, awards, heat index, your position on leaderboards, a limited view of your betting history, competition standings and achievements.
6.6 If you do not wish to share certain data with the community and the existing control settings within the Facebook App or Facebook do not enable you to restrict that sharing, please discontinue your use of this service and we suggest instead that you use our other non-social registration.
7.1 As part of the initial account registration process you may be provided with an opportunity to record your marketing preferences. We endeavor at all times to respect these and not send you communications in contravention of your wishes.
7.2 Where you have agreed to receive such communications we may use your information and personal details to contact you with marketing messages by SMS, email, phone, post or otherwise. We will do this during the period of your relationship with us and, unless specifically instructed otherwise by you, for a reasonable period of time after the relationship has ended in order to inform you about products, services, promotions and special offers which we feel may be of interest to you. These marketing messages will provide you with information about our own products and services and information about products and services provided by our selected partners and third parties.
7.3 With your consent we may also send push notifications to your mobile device to provide game updates, communicate offers, promotions and other relevant messages. You can manage push notifications from your device’s settings page for the relevant App.
7.4 You can opt-out from receiving or opt-in to receive such marketing communications in future by contacting our support team through one of the options available in our website.
a) tracking the duration of visits and content accessed; and
b) storing frequently used user information to personalize your online experience and ease the log-in process.
9.Sharing and Transfer of Information
9.1 WinPredict may share customer information with trusted third parties in order to create a safer environment and to enhance the end-user experience.
9.2 In order to prevent fraud, cheating and money laundering we may disclose your information and betting and gaming history to third parties including, but not limited to, any relevant regulator, gaming and sporting bodies, financial institutions and law enforcement agencies or any other body that deals with the investigation of alleged offences.
9.3 We may disclose your personal information to third parties if some or all of our assets are acquired by a third party, in which case personal data held by us may be one of the transferred assets.
9.4 We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation.
9.5 The companies to whom we share your information may be located in, or use IT equipment located in, countries different to that in which your information is collect. Where this is the case, we will take steps to ensure your information receives an equivalent level of protection
10.1 WinPredict recognizes that online security is an area of vital importance for all our customers. It is imperative that you should have full confidence that your personal details are secure before you register an account. We employ security measures to protect your information from access by unauthorized persons and to prevent unlawful processing, accidental loss, destruction and damage. WinPredict uses at least 128 bit SSL (Secure Socket Layer) encryption when transmitting sensitive information across the internet. This means that all personal and financial information sent to and from the Website are encrypted in accordance with good industry practice.
10.2 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping the password, as well as any means to manage the password such as a registered email address, secure and confidential at all times.
10.3 As the security of all communications via the internet is not completely secure WinPredict cannot guarantee the security of any information that you disclose online. You accept the inherent security implications of using the internet and WinPredict will accept no liability for any direct, consequential, incidental, indirect, or punitive losses or damages arising out of such an occurrence.
10.4 While WinPredict follows best practice, including but not limited to implementing administrative, technical and physical measures to safeguard your personal information against loss, theft and misuse you should also take personal steps to protect the security of your data both physically and electronically by following common best practice procedures such as:
a) running Anti-Virus software and keeping it up to date;
b) applying operating system, web browser and other security updates;
c) ensuring your PC or other device is not left unattended whilst logged into our Websites; and
d) using strong passwords for all Services and logins.
10.5 We maintain appropriate organisational and technological safeguards to help protect against loss, misuse or unauthorised access, disclosure, alteration or destruction of the information we hold about you. We also seek to ensure our service providers do the same. Unfortunately, no system can be guaranteed as completely secure and there is an inherent risk in transmitting information over the internet. It may be possible for an unrelated party to intercept or access such transmissions unlawfully. If you believe that your personal information under our control has been compromised, including access to any accounts you hold with our services, please contact us immediately using the details below.
11.Accuracy and Access to Information
11.1 You are entitled and we require you to have any inaccurate information corrected so please ensure that you notify us of any updates, amendments and corrections to your information by logging into the ‘My Account’ section of your online account and amending your ‘Contact Details’ section or by contacting our support team through firstname.lastname@example.org.
11.2 You also have a right to request a copy of any personal information that we hold about you. Should you wish to make such a request you should contact us in writing at: Winpredict Limited of 20-22 Wenlock Road, London, England N1 7GU, marked "Data Access Request". You should include adequate information to identify yourself and such other relevant information that will reasonably assist us in fulfilling your request. Your request will be dealt with as soon as possible. We are entitled to charge an administration fee for processing such requests.
12.Retention and Disposal
12.1 We only keep your information for as long as is necessary for the purpose for which it was originally obtained and as is necessary for the relevant Service. Subject to data protection legislation, please obtained and as is necessary for the relevant Service. Subject to data protection legislation, please note that we may be required in certain circumstances to retain your information indefinitely (for example under our procedures on responsible gambling and self-exclusion).
12.2 We will take all necessary steps to ensure that the privacy of information is maintained upon disposal.
13.1 The Websites may contain links to other sites. WinPredict is not responsible for the privacy practices or the content of such websites.
If you have any questions or comments about this policy or our approach to Privacy please contact us at: Support@winpredict.com.